NuKrypton returns are built around a simple rule: eligible items can be returned within 90 days, but condition and item-type rules matter. Check the basics before sending anything back so the refund or exchange does not get stuck in orbit.
Quick return answer
You may return any unwashed and unworn eligible item for a full refund less shipping charges within 90 days of purchase. To start a return or exchange for a garment, contact NuKrypton first so we can provide a returns number and the next steps.
| Return question | NuKrypton rule | What to check before sending it back |
|---|---|---|
| Return window | Eligible items can be returned within 90 days of purchase. | Confirm the purchase date and keep the item unwashed and unworn. |
| Refund amount | Refunds are issued less shipping charges. | Original shipping charges are not refunded except when NuKrypton made a shipping error. |
| Refund timing | Refunds are typically processed within 48 hours after inspection. | The returned item must reach the returns center and pass inspection first. |
What qualifies for a return?
Eligible items must be unwashed and unworn. If the item has been worn, washed, altered, or returned outside the 90-day window, it may not qualify.
Return shipping costs may be deducted from your refund depending on the reason for the return. If the return is connected to a NuKrypton shipping error, the original shipping charge exception may apply.
Items that are not refundable
- Items marked as clearance or final sale.
- Free gifts or promotional items with retail value.
- Custom, monogrammed, or personalized items once production begins.
- Original shipping charges, except when NuKrypton made a shipping error.
How exchanges work
If you want to exchange a garment, contact NuKrypton before mailing it back. We will provide a returns number and instructions so the exchange can be routed correctly.
You can choose the shipping carrier that is most convenient for you when sending a return. Use tracking when possible, especially when the item value or timing matters.
Custom and personalized order reality check
Custom and personalized items are different from standard returns. Once production begins, they are final sale unless NuKrypton made an error or the item arrives damaged or defective.
If a custom order arrives damaged, defective, or with a NuKrypton customization error, contact us within 7 days of delivery so we can review the issue and make it right.
Before you start a return
- Check that the item is unwashed and unworn.
- Confirm that the purchase is still inside the 90-day return window.
- Make sure the item is not final sale, a free gift, promotional merchandise, or a custom/personalized item after production has started.
- Contact NuKrypton for a returns number before sending back a garment.
Need another policy page?
Timing questions live on Shipping & Delivery. Fit questions belong on Sizing & Fit. Product care questions are covered in Materials & Care.
Returns & exchanges FAQs
What is the NuKrypton return window?
Eligible unwashed and unworn items can be returned within 90 days of purchase.
How soon will I get my refund?
Refunds are typically processed within 48 hours after the returned item is inspected.
Are shipping charges refunded?
Original shipping charges are not refundable except in cases where NuKrypton made a shipping error. Return shipping costs may also be deducted depending on the reason for the return.
Can I return a custom or personalized item?
Custom or personalized items are final sale once production begins unless NuKrypton made an error or the item arrives damaged or defective. Contact NuKrypton within 7 days of delivery for those issues.