Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 60 days of delivery
Ship items back to me within: 90 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
Privacy Notice: This Privacy Policy ("Policy") of NuKryptonDotCom, an Etsy Seller ("NuKryptonDotCom," "we," "us" or "our") governs how we handle the personal information we collect for our own purposes via NuKryptonDotCom websites, shops, mobile applications, agreements and our social media assets (collectively, "our sites"), and by email in connection with our business development efforts, marketing programs, surveys, offers, events and other promotions. We may obtain this information directly from you as well as from our affiliated companies, business partners and other third parties.
Read our full Privacy Policy → https://shop.nukrypton.com/privacy-policy
Frequently Asked Questions
When will I receive my order?
Orders typically take about 4-6 business days to create. U.S. orders arrive in 5-7 days on average, depending on USPS and the time of year. International orders are typically delivered in 7-21 days.
When your order ships, we will e-mail you a tracking number (check your spam folder if you don't see it).
*During these difficult times, please, allow additional processing and shipping time for your order.
Can I change my order?
Yes. If you need to make a change, please contact us as soon as possible. We can make changes within 1 hour of placing your order. After that, we offer returns and exchanges if you made a mistake.
What is your return policy?
If for any reason you are unsatisfied with your order, you may return any unwashed and unworn item for a full refund less shipping charges within 90 days of purchase. Once your items are inspected by the store, you'll get your refund typically within 48 hours.
What items are non-refundable?
❌ Items marked as final sale or clearance.
❌ Custom or personalized products and orders.
❌ Free gifts or promotional items with retail value.
❌ Intimate items for health/hygiene reasons. (face masks, bras, etc.)
❌ Original shipping charges except in cases where we have made a shipping error.
❌ Return shipping costs may be deducted from your refund depending on the reason of return.